Q?

How long will it take for my order to arrive?

A.

On average, if a stock item is in stock at the time of your order, you can expect delivery waits as follows.
Australian Regular Registered Orders: Within 3-9 working days from order dispatch.
Australian Express Registered Orders: Within 1-3 working days from order dispatch.

For custom orders please allow approximately 4 - 6 weeks after the order is placed and paid for.

Q?

What if I order a product but it doesn’t fit me?

A.

Our size guide you find with each stock product gives you the measurements you need to make an informed decision to order the correct size for a close fitting product. Order a size up from that if you prefer say, a loose fitting jersey. However, sometimes when you receive your order something just doesn't fit right no matter how careful you were. No problem. As long as you've only tried on the stock product for size, and it still has it's tags etc then returning the stock product for a different size is no hassle. See the Shipping and Returns tab under that product's page for more info, and to download the Return Form to correctly return the item.
Custom orders are non-returnable if you choose the wrong size.

Q?

How do I wash and look after my cycling garment?

A.

Fabric Deterioration

Sweat is toxic. On some individuals it's more, on others it's less. The phenomenon occurs because of bacterial attack.
In order to minimize this problem, we recommend you wash the garment after each ride.
Never store the garment moist or in a closed environment like a plastic bag.
Do not hang the garments in the direct sunlight.
Do not use bleachers and/or softeners. Use a mild liquid detergent only.
Dry garments flat or hanging, but do not tumble dry.

Fabric pilling does not occur by itself. It always is the result of abrasion.
Water hydration packs are a major source of pilling (abrasion damage) on cycling jerseys or knicks. This is due to rough areas on the pack, mostly from velcro straps.
Do not wash together with gloves, bags, rain jackets, etc. because of the Velcro straps!

Q?

What warranty do I get?

A.

Although the cycling environment is a harsh place forĀ garments, we are so confident in our products that we are happy to offer a 3 month manufacturer warranty against any manufacturing fault. This does not include things caused by washing, wearing, friction or damage occurring from accidents or deliberate means.

Should you need to claim a new product due to manufacturing defects simply click on a similar item in our store and read the information under the Shipping and Returns tab.

Q?

I race in small team of friends. Will you design a team jersey for us?

A.

Sure! We are happy to do custom orders for anyone from professional cycling teams to clubs and even jerseys for small teams of individuals. Let us know your team name, your preferred colour(s) and any image ideas you may have and we'll create a jersey design for you to see and approve before ordering.

Bare in mind our minimum order quantities are as follows.

  • 10 adult sized jerseys
  • 10 kids sized jerseys
  • 10 knicks or bib_knicks